Frequently Asked Questions - Fractal Web Design

Some frequently asked questions

General (2)

What is a Fractal?

A fractal is a never-ending pattern. Fractals are infinitely complex patterns that are self-similar across different scales. They are created by repeating a simple process over and over in an ongoing feedback loop. Driven by recursion, fractals are images of dynamic systems – the pictures of Chaos. Geometrically, they exist in between our familiar dimensions. Fractal patterns are extremely familiar, since nature is full of fractals. For instance: trees, rivers, coastlines, mountains, clouds, seashells, hurricanes, etc.
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What time is support available?

Support is available to assist you from 9AM to 5PM EST, Monday to Saturday. We can be reached by phone, email or by submitting a ticket. You can also add us on Skype if you wish: live:jay_10804

Billing (2)

What billing options are there?

For website & email hosting, billing is handled on a quarterly, semi-annual or annual basis.

For website design, typically a 50% deposit is required to initiate the project with the remaining 50% to be paid upon completion.

What payment methods are accepted?

We currently accept cheques & e-transfers as well as Visa, Mastercard, American Express & Discover cards. We also accept Bitcoin and various other cryptocurrencies!

Design (3)

What is the turnaround time?

The turnaround time for website design can vary greatly depending on your requirements and the number of iterations needed to perfect the theme. Anywhere from 2-3 days if you're going with one of our premade layouts, to several weeks if you're looking for a completely custom design.

Is there a deposit required?

Typically, a 50% deposit is required to begin the project with the remainder to be paid upon completion & delivery. However, depending on the scope of the project, this initial deposit may end up being smaller.

Do I need to use your hosting?

Absolutely not! If you're just looking to get a new website up & running on your existing web host, we can certainly handle this for you. Once you're completely happy with the look of your new site, we'll migrate it over to your web host free of charge!

Hosting (3)

Is there any downtime switching to your hosting?

Using our migration and transfer methods, there will not be any downtime for your website or service. The swap over to our hosting will be completely transparent.

Where are your servers located?

Our servers are provisioned in 2 separate datacenters located in Dallas, TX and New Jersey. The datacenters are protected 24/7 by both digital security systems and on-site security staff, ensuring the safety and integrity of your data.

Are there any migration or transfer fees?

There are no fees at all when you change over to our hosting on a 6 or 12 month plan.